Grievance Redressal & Data Protection Officer Portal
At MANOHORA (মনোহরা), we uphold absolute transparency and unwavering commitment to safeguarding your digital personal data. If you have questions regarding data processing, consent withdrawal, or wish to exercise your statutory rights under the Digital Personal Data Protection Act, 2023, our designated officers are here to resolve your concerns within our statutory 7-day SLA.
🏛️ Designated Statutory Officers
Sraddhanjali Saha
- 📧 Direct Email: saha.sraddha@gmail.com
- 📞 Official Hotline: +91 7629063736
- 📍 Postal Address: Shibnagar, Lotus Club Gali, Agartala, West Tripura, Tripura - 799004, India
Arijit Dasgupta
- 📧 Executive DPO Email: admin@dasguptatechnologies.com
- 🏢 Entity: MANOHORA (মনোহরা) / Dasgupta Technologies
- 📍 Registered Postal Address: Shibnagar, Lotus Club Gali, Agartala, West Tripura, Tripura - 799004, India
⏱️ Statutory Redressal SLA & Escalation Rights
Acknowledgement
Every grievance is logged with a unique tracking ticket (#GR-YYYYMMDD-XXXX) and formal acknowledgement dispatched to your registered WhatsApp/Email.
Investigation & Resolution
Our Grievance Officer and technical team audit logs, execute erasure/correction requests, and provide a comprehensive resolution report.
DPBI Escalation Right
If your grievance remains unresolved after 7 days, you possess the statutory right to escalate directly to the Data Protection Board of India (DPBI).
🔍 Track Existing Grievance Ticket
Enter your tracking ticket number (e.g. #GR-20260923-A1B2) to check live review status and resolution notes.
ONLINE LODGEMENT
Lodge a Formal Privacy Grievance
Submit your request directly to our Designated Grievance Officer. All lodgements are protected under statutory confidentiality provisions.